Dear KAI Users,
On July 3, KAI Exchange experienced the highest single-day registration surge since its launch, with 104,927 new users joining the platform. Due to an unexpected spike in traffic and a delayed system scaling response, some users encountered temporary limitations during registration and identity verification. We sincerely apologize for the inconvenience caused.
Our technical team responded immediately, working around the clock to resolve the issue. The system was fully stabilized and scaled within one hour, and the registration process has since returned to normal.
This unexpected incident also reflects the rapid expansion of the KAI community and the platform’s growing momentum. We will continue to enhance our technical infrastructure to ensure a smoother, safer, and more robust trading experience for users around the world.
Thank you for your continued support and trust.
KAI Team
July 4, 2025
KAI Community
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