I. Deposit Guide
At KAI Exchange, you can easily deposit digital assets to start trading. Follow these detailed steps:
1.How to Deposit?
1)Log in to your account: Visit the KAI website or log in using the App.
2)Access the deposit page: Click on “Wallet” > “Receive”.
3)Select cryptocurrency: Choose the cryptocurrency you want to deposit from the list (e.g., USAD, BTC, ETH).
4)Select the network: Choose the correct deposit network based on your wallet or exchange (e.g., ERC20, TRC20, BEP20). It is crucial to select the correct network; otherwise, assets may be lost!
5)Obtain the deposit address: Copy the deposit address provided by the system and paste it into your wallet or another exchange to initiate the transfer.
6)Wait for confirmation: After a successful deposit, the system will automatically credit your account once the blockchain confirms the transaction. You can monitor the progress in the “Bill” section.
2.Deposit Processing Time The time it takes for a deposit to be credited depends on the blockchain’s
confirmation speed. Generally:
1)USAD-TRC20: approximately 1-5 minutes
2)BTC: approximately 10-30 minutes
3)ETH/ERC20 tokens: approximately 5-15 minutes If the funds do not appear for an extended period,
please check the blockchain transaction hash (TxID) or contact KAI customer service.
3.Deposit Precautions
1)Ensure you select the correct deposit network (choosing the wrong network may result in asset loss).
2)Minimum deposit amount: Assets below the minimum deposit amount will not be credited.
3)Deposit memo (MEMO/Tag): Certain cryptocurrencies (e.g., XRP, XLM) require a Tag or Memo; otherwise, the deposit may not be credited.
II. Withdrawal Guide
KAI supports fast withdrawals, allowing you to manage your crypto assets freely.
1.How to Withdraw?
1)Log in to your account: Visit the KAI website or use the App to log in.
2)Access the withdrawal page: Click on “Wallet” > “Transfer”.
3)Select cryptocurrency: Choose the cryptocurrency you wish to withdraw.
4)Enter the withdrawal address: Paste your wallet address in the corresponding field and select the correct network (e.g., ERC20, TRC20, etc.).
5)Enter the withdrawal amount: Ensure it meets the minimum withdrawal amount and review the fee.
6)Submit your request: Click “Confirm Withdrawal” and follow the prompts to complete Google verification and email code authentication.
2.Withdrawal Processing Time The processing time depends on several factors, including blockchain
confirmation speed and network congestion.
1)USAD-TRC20: 1-5 minutes
2)BTC: 10-30 minutes
3)ETH/ERC20 tokens: 5-15 minutes For large withdrawals, manual review may be required, potentially
delaying processing to 30-60 minutes.
3.Withdrawal Precautions
1)Double-check your wallet address; an incorrect address may result in permanent loss of assets.
2)Certain cryptocurrencies (e.g., XRP, XLM) require a Memo/Tag; otherwise, the withdrawal may not be credited.
3)Some users may need to complete KYC verification before withdrawing large sums.
III. Frequently Asked Questions
1.Why haven't my deposits been credited? Possible reasons include:
1)Blockchain network congestion leads to slow confirmations.
2)Selecting the wrong network during deposit, resulting in unrecognized funds.
3)The deposit amount being below the minimum required.
2.Why was my withdrawal rejected? Possible reasons include:
1)Your account has not completed KYC verification.
2)Incorrect withdrawal address or mismatched network.
3)The account has security risks, and the system conducted a risk control review.
3.Can I cancel a withdrawal request? Once a withdrawal request has been submitted and enters
blockchain confirmation, it cannot be cancelled. Please ensure your withdrawal information is correct
before submitting.
4.What is the withdrawal fee? Fees vary by cryptocurrency and network; please check the withdrawal
page for details.
5.What should I do if I encounter issues with deposits or withdrawals? You can always contact KAI
official customer support for assistance.
Safety Tips
1)Do not trust anyone claiming to be “KAI Official” who asks for your funds or private keys.
2)Access your account only via the official website or official App.
3)Regularly change your password and enable Google Authenticator to ensure account security.
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