SMS Verification Code Not Received
1.Verify device signal reception status (try switching between cellular/Wi-Fi)
2.Perform device reboot if continuous operation exceeds 72 hours
3.Dual-SIM users should test reception by switching SIM slots
4.Clear SMS inbox (recommended to maintain >20% free space)
5.Check third-party security apps for SMS filtering settings
6.Query "Real-time SMS Delivery Logs" through carrier's portal for verification
7.Request voice verification code delivery after 60-second cooldown
8.If "SMS Delivery Failed" occurs, retry after 2-hour interval
9.If this doesn't work after you try it, you can contact customer service at the Help Center's online customer service.
Special Notice:
Number portability users may experience MVNO routing anomalies, please provide NP migration
records to CS team.
Email Verification Code Not Received
1.Check "Spam Folder" & custom filter rules to restore misclassified emails
2.Maintain email storage usage below 90% capacity
3.If "Verification Code Delivery Failed" occurs, retry after 1-hour interval
4.If this doesn't work after you try it, you can contact customer service at the Help Center's online customer service.
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