What are the Common Reasons for Failure of KYC Certification? – Help Center

Completing the KYC Process on KAI is Essential

Completing the identity verification (KYC) process on KAI is crucial for ensuring account security and compliance.

However, incorrect content or missing information may result in the rejection of your application.

This guide outlines the most common reasons for identity verification failure and effective ways to address the issues.

Tips for Successfully Submitting Your Identity Verification Information

Carefully review all personal information to ensure it matches the details on your ID.
Submit high-quality, color images of valid identification documents.
Avoid using expired or cropped documents.
Ensure that your region and age meet the identity verification requirements.

Common Reasons for Identity Verification Failure

1.Incorrect Personal Information

Common Issues:
- Incomplete or inaccurate information (e.g., name, date of birth, address).
- Inconsistent names, such as missing middle names or variations due to language differences.
Solutions:
- Accurately fill in all required fields.
- Ensure that your name and other details exactly match those on your ID.

2.Poor Document Quality

Common Issues:
- Blurry, cropped, or low-resolution images of documents.
- Submitting black-and-white images instead of color versions.
Solutions:
- Use a high-resolution camera to capture clear, uncropped, color images of your documents.
- Do not edit or blur any part of the document.

3.Invalid or Incomplete Documents

Common Issues:
- Documents are expired or not supported by the platform.
- For double-sided documents, only one side is submitted.
- Documents are cropped such that one or more corners are not visible.
Solutions:
- Provide valid, unexpired documents.
- For multi-sided documents, upload all required sides or pages.
- Ensure that all four corners of the document are clearly visible.

4.Selfie and Facial Recognition Failures

Common Issues:
- Missing or unclear selfie with your ID.
- Insufficient lighting or obstructions cause facial recognition to fail.
Solutions:
- Upload a selfie holding your ID, ensuring both your face and the details on the ID are clearly visible.
- Take a selfie in a well-lit environment; avoid wearing hats or glasses.

5.Eligibility and Regional Restrictions

Common Issues:
- Residing in a restricted country or region.
- Being under 18 years of age.
- Being classified as a politically exposed person (PEP) or a sanctioned individual.
Solutions:
- Verify that KAI supports the country or region you reside in.
- Ensure you meet the minimum age requirement of 18 years.
- Confirm that you are not classified as a PEP or subject to international sanctions.

6.Duplicate or Shared Document Usage

Common Issues:
- Submitting an ID that has already been used for another KAI account.
Solutions:
- Use your ID exclusively for your own account. Sharing or reusing the same document across multiple accounts is prohibited and will lead to rejection.

1.How will I know if my identity verification application is rejected?

Your KAI account will receive a notification or email explaining the reason for rejection.

2.What should I do if my identity verification application is rejected?

Carefully review the rejection reasons, address the issues (such as uploading a clearer image or providing valid documents),

and then resubmit your application.

3.How long does the identity verification process take?

The identity verification process typically takes 72 hours. Once the review is complete, you will be notified via email

or on your account overview page.

4.Can I use the same ID across multiple KAI accounts?

No, each user is allowed only one verified account. Using the same ID across multiple accounts will result in the rejection of

your identity verification application.