How to submit or withdraw an appeal against an ongoing P2P order

P2P Appeal Processing Time Limit

• First response: Within 60 minutes of appeal submission, a customer service specialist will handle the appeal order.
• Processing time: It takes 1–3 hours to resolve the specific issues of the appeal. The more evidence you provide (payment time, amount, payment account screenshots, etc.), the more efficiently the issue will be handled.
• Resolution period: The final resolution of the appeal depends on the cooperation of both parties and the complexity of the dispute. If the merchant does not respond within the specified time, the system will automatically rule based on your submission. Fairness protection mechanisms:
• Platform rules binding: By registering as a merchant, the merchant agrees to be bound by the platform's rules and dispute resolution mechanisms.
• Deposit backstop: If a merchant violates rules and fails to fulfill transaction obligations, the platform has the right to use their pledged deposit for compensation, prioritizing your rights.
• Credit score removal: Merchants with excessive defaults or malicious behavior will be removed, ensuring a healthy trading environment from the source.