1.Pending Payment
The order is created, and the buyer has not completed the transfer.Buyer: Please finish the payment via the seller’s designated method within the time limit, click "Paid" after transfer, do not place duplicate orders.Seller: Please stay online and monitor order updates.
2.Paid & Pending Release
The buyer has completed the payment, waiting for the seller to verify funds and release crypto assets.Buyer: Please wait for manual review, do not cancel the order or send harassing messages.Seller: Confirm the received amount and release assets in a timely manner; apply for support if no payment is received.
3.Completed
The seller has released assets successfully, funds are credited to the buyer’s account, and the P2P order is finished.Buyer: Check your asset balance to confirm receipt.Seller: The transaction is completed after receiving the payment.
4.Cancelled
The order is closed due to payment timeout, voluntary cancellation or mutual agreement.Buyer: No action needed if no deduction; contact support with evidence if abnormal deduction occurs.Seller: The order is invalid, no asset release is required.
5.Dispute / Frozen Order
The order is frozen due to transaction disputes, pending platform mediation.Both parties: Upload valid evidence including transfer screenshots and chat records. Our support team will make a fair judgment, please avoid off-platform transactions.
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